Accident Management Services

What to do in the event of an accident  

1.     Do not admit liability
2.     Record as many details as possible, including any witnesses
3.     Take the other driver’s name, telephone number, car registration and insurance company
4.     Tear of one of the address slips on this page and hand it to the third party, do not give                your own address.
5.     If your vehicle can not be driven contact your recovery company
6.     Contact Ensure UK Ltd as soon as possible on 0870 300 2 300

Accident procedure

In the event of an accident during office hours, you must call the Accident Management Helpdesk as soon as possible on 0870 300 2 300.  If the accident occurs outside office hours and the vehicle is safe to drive, you may report the accident on the next working day; otherwise call the Breakdown & Recovery Service to recover your vehicle to your home address or their depot.

When you call Knowles Accident Management quote your Trust’s name, your name and your car registration number.

Accident Management will appoint a repairer who will arrange to recover your car if it cannot be driven.  They will provide a courtesy car and collect your damaged car for repair by appointment.  There will be a minimum of delay with paperwork and repair authorisation.  Claim forms will be provided where required and we will assist you with their completion.

If other repairers are used, we cannot guarantee a courtesy car and we may experience difficulties in returning your car quickly.  In addition, it may be necessary to obtain two separate repair estimates, and they may only release the car upon full payment of repairs.

Useful tips

All insurance claims have a direct affect on premiums therefore it is in everyone’s best interest to keep claims to a minimum.  It is important that you are aware of the effects of making claims and endeavour to improve driving techniques and be observant when driving or parking at all times.  In particular, under no circumstances should vehicles be left unlocked or with the ignition keys left in the vehicle when unattended.

When damage has occurred you should also endeavour to obtain full details of any third party involved and record as much detail as possible.   Never admit liability if you have an accident just provide our details, we will take care of everything else.  All accidents must be reported on the next working day, there are time limits on reporting accidents and if the report is delayed your claim may become void and you will be liable for part or all of the costs.